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All of our White's
Authorized Service Centers are highly trained
technicians. Most of them have many years
experience repairing White's detectors.
The service centers are informed immediately
of any upgrades or changes to circuits.
Many times mailing it to your local service
center will save you on shipping costs alone.
5. Where do
I find my closest service center?
Just go to www.whiteselectronics.com
and click on Service. This will guide you
to the closest service center.
White's Service
Centers
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1. White's
West
Service Center
White's
Electronics
1011 Pleasant Valley Rd
Sweet Home, OR 97386
(541) 367-6121
(541) 367-6629 FAX
service@whiteselectronics.com |
2. White's
Midwest
Service Center
Electronic
Exploration
575 West Harrison Lombard, IL
60148
(800) 392-3223
(630) 620-0618
(630) 620-1005 FAX
tony@ee-il.com |
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4.
White's Southeast
Service Center
Centreville
Electronics
Manassas, Va. 20110
(888) 645-0202
(703) 367-7999
(703) 367-0868 FAX
centelec@vwx.com |
| At your nearest
White's Service Center, everything
is carried out just as if you
returned your metal detector to
our factory in Oregon. White's
Service Centers are factory trained
and equipped, and provide high
levels of metal detector service
with fast turn-around times. Constant
communication with the factory
keeps them up-to-date with the
latest manufacturing and technological
details Your area service center
offers many advantages. We encourage
you to take advantage of the local
option, and use them for all of
your White's service needs. |
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1. My detector
will not start up. What should I do? [Menu]
Check the batteries.
If you are using a C-Cell holder, make sure
the batteries are new and not corroded. You
can obtain a battery tester at most hardware
stores. Make sure your battery holder is clean
and the contacts where the batteries are touching
are clean. Also, the battery contact springs
on the detector sometimes get dirty and need
to be cleaned.
2. I charged
my Nicad several weeks ago and when I went
out to hunt today my battery voltage started
getting low. Is my battery bad?
Not necessarily.
After charging a Nicad, the voltage will tend
to drain down over time. The best idea is
to charge the Nicad the day before you are
going to hunt. That way you will know you
have a good charge.
3. I own an under
water detector and I was out hunting today
and somehow didn't get my lid on correctly
and now my detector is full of water. What
should I do?
Water can be very
damaging to any electronics. Salt water can
damage a unit in just several days time. First,
remove the lid and the cover that holds the
electronics. The cover can be taken off carefully
with a small flat tip screwdriver. Flush the
detector completely with water, especially
if it has been exposed to salt water. Then
dry as much of the unit as you can with a
towel. Use a hair dryer at a low setting to
dry any remaining water. Just be careful not
to get the hair dryer too close where it starts
to melt or damage the electronics.
6. I own a detector
that has a standard meter and needle sticks
about half way up. Is it broken?
Maybe not. There
are times when the meter will get a static
charge buildup and will cause this to happen.
Just use a damp soapy cloth and wipe over
the meter. This will remove any static charge
on the meter.
7. I bought
a new pair of headphones today and when I
plugged them into my detector I only get sound
out of one side. What's wrong?
Some detectors have
a mono phone jack and will cause this to happen.
If your headphones have stereo/mono switch,
just move the switch over to mono.
8. I was hunting
on the beach and when I ground balance the
detector I get an error saying not able to
balance. Is my detector broken and need servicing?
In some areas of
the country there are not enough minerals
in the ground, especially at the beach, for
the detector to balance to. So the detector
will ground to the default setting. This is
normal. You will notice once you hunt inland
the detector will ground balance normally.
9. I turned
my detector on today and my menu of screen
started to scroll. What's wrong?
We get many calls
each year with this question. Your toggle
is in the lock position. Just return the toggle
switch on the handle to the center position
and the scrolling will stop.
What
kind of Warranty comes with White's detectors?
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White's warranties
standard models from all defects in materials
and workmanship for two years transferable
parts and labor. White's two year parts
and labor warranty often offers more warranty
coverage than "limited lifetime" or extended
years of coverage. One must read the fine
print carefully when comparing warranties.
Labor and high wear parts are the most
likely areas of cost in repair service.
The Full White's Warranty is as
follows:
If within two years (24 months) from the
original date of purchase, your White's
detector fails due to defects in either
material or workmanship, White's will
repair or replace at its option, all necessary
parts without charge for parts or labor.
Simply return the complete detector
to the Dealer where you purchased it,
or to your nearest Authorized Service
Center. The unit must be accompanied
by a detailed explanation of the symptoms
of the failure. You must provide proof
of date-of-purchase before the unit
is serviced.
This is a transferable manufacturer
warranty, which covers the instrument
two years from the original purchase
date, regardless of the owner.
Items excluded from the warranty are
nonrechargeable batteries, accessories
that are not standard equipment, shipping
/ handling costs outside the continental
USA, Special Delivery costs (Air Freight,
Next Day, 2nd Day, Packaging Services,
etc.) and all shipping / handling costs
inside the continental USA 90 days after
purchase.
White's registers your purchase only
if the Sales Registration Card is filled
out and returned to the factory address
by your dealer, soon after original
purchase for the purpose of recording
this information, and keeping you up-to-date
regarding White's ongoing research &
development.
The warranty does not cover damage
caused by accident, misuse, neglect,
alterations, modifications, unauthorized
service, or prolonged exposure to corrosive
compounds, including salt. Duration
of any implied warranty (e.g., merchantability
and fitness for a particular purpose)
shall not be longer than the stated
warranty. Neither the manufacturer or
the retailer shall be liable for any
incidental or consequential damages.
Some states however, do not allow the
limitation on the length of implied
warranties, or the exclusion of incidental
or consequential damages. Therefore,
the above limitations may not apply
to you. In addition, the stated warranty
gives you specific legal rights, and
you may have other rights which vary
from state-to-state.
The foregoing is the only warranty
provided by White's as the manufacturer
of your metal detector. Any "extended
warranty" period beyond two years, which
may be provided by a Dealer or other
third party on your detector, may be
without White's authority involvement
and consent, and might not be honored
by White's Electronics, Inc.
What do Repairs Cost?
Average Repairs
run about $75 . You can always check
for an estimate by phone at 541-367-6121
or via email at Repair
Estimate- Request
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Can my Detector be Tuned Up?
After about 5 years
or so of use you may want
to have our service center Tune-Up your
detector.
Adjustments to meters and controls can
be re-calibrated and search coils can
be checked for performance specifications.Tune-Ups
typically run about $50.00 or so plus
shipping .
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